FAQs

We normally dispatch within 1–3 working days of confirmation. The first 24 hours are reserved for changes or cancellation and are included in that estimate.

Estimated delivery is 3–5 days after dispatch. Location, weather, holidays and courier disruption can extend this to around 7–10 days or longer in exceptional cases. Shipping is free across India, subject to courier serviceability.

A tracking link is sent by email, or WhatsApp where available, after dispatch. Use that message while our footer tracking shortcut is being set up. Contact us if your tracking is delayed.

Contact us within 24 hours of placing it, with your order number and requested change. We hold new orders during that window. Changes depend on availability and confirmation.

Approved customer-requested prepaid cancellations in the 24-hour window are normally credited as a store coupon for the amount paid within 7 calendar days of the valid request. Unpaid COD orders have no payment to credit. Statutory monetary remedies are not replaced by a coupon without agreement.

Change-of-mind cancellations are not normally available after the initial 24-hour window or after dispatch. Rights relating to an unfulfilled, defective or incorrect order remain unaffected.

We do not accept change-of-mind returns or monetary refunds under our standard policy. Mandatory consumer rights remain unaffected.

Request an exchange within 7 days of delivery. Customer-selected wrong-size exchanges cost ₹200, confirmed before you proceed. The item must be unworn, unwashed and unaltered with tags and packaging intact. Requested sizes must be listed and available.

Contact us within 7 days with your order number, clear photos and any unboxing photos or video. If a recording is unavailable, we will review other reasonable evidence. Approved wrong or defective-item replacements are free.

Use Exchange your order, email support@choruslane.in, or WhatsApp 7300255988. Wait for approval and shipping instructions before sending anything back.

We will explain available options before collecting the item. We cannot promise an unlisted size or require you to wait indefinitely. Any alternative or store credit requires your agreement.