Shipping information

Free shipping on all orders across India. No minimum order value.

Where we ship

We ship throughout India, subject to courier serviceability at the delivery PIN code. We do not currently offer international delivery. If a location becomes unserviceable after an order is placed, we will contact you to arrange an available solution and provide any remedy required by law.

Dispatch: 1–3 working days

Orders are normally packed and dispatched within 1–3 working days after order confirmation. Working days are Monday to Friday, excluding public holidays. Orders placed on weekends or public holidays are processed from the next working day. Payment verification, address clarification, or an unexpected stock issue can affect dispatch; we will contact you if an order needs attention.

Delivery: 3–5 days after dispatch

Estimated delivery is 3–5 days after dispatch. This transit period starts when the parcel is handed to the courier and is in addition to the 1–3 working day processing time. These are estimates, not guaranteed delivery dates.

Why delivery may take longer

Timing can vary with your location and PIN code, distance from our dispatch point, remote or hard-to-reach areas, courier availability, weekends and holidays, peak sale or festival periods, bad weather, transport disruptions, strikes, local restrictions, and other events beyond reasonable control. An incomplete address, incorrect PIN code, unavailable recipient, or unsuccessful delivery attempt may also cause delays.

We will help investigate delayed, lost, or undelivered parcels with the courier. Delay notices do not remove our responsibility to provide remedies required by applicable law.

Tracking and delivery

Tracking details will be shared using your order contact details after dispatch when available. Courier tracking may take time to show its first scan. Please provide a complete address, correct PIN code, and reachable mobile number, and check tracking updates if a delivery attempt is missed.

If tracking shows delivery but you have not received the parcel, contact us promptly so we can investigate. If a parcel appears damaged or tampered with, photograph the packaging and contact us; retain the parcel and unboxing evidence where possible.

Shipping and payment charges

Standard shipping is ₹0 on all orders within India. Any optional payment-service charge, if applicable, must be displayed before the order is confirmed. Available payment methods are shown at checkout. Exchange shipping is explained in our Returns & exchanges policy.

Need help with delivery?

For order help, shipping questions, or an exchange request, use our Contact us form. Include your order number and the email or phone number used at checkout.

Temporary support details — placeholders, not active channels:
Email: support@choruslane.example
Mobile: +91 00000 00000

Please use the contact form until our verified support details are published. Never share a card number, password, payment PIN, or OTP.