Returns & exchanges

Exchanges within 7 days of delivery. No change-of-mind returns or refunds.

We accept exchange requests in genuine cases, including a size issue, a damaged or defective item, or an incorrect item received. Request an exchange within 7 calendar days of the recorded delivery date. This commercial exchange window does not limit rights available under applicable law.

What qualifies for an exchange?

• Size issues: the item must be unworn, unwashed, unaltered, and free from stains, perfume, and signs of use. Keep the original tags and packaging. Trying the garment on indoors to check the fit is fine.
• Damage, defects, or a wrong item: contact us promptly and keep the product, tags, outer packaging, and shipping label so we can investigate.

Change of mind, normal wear, or damage caused after delivery by misuse, washing, or alteration is not covered by our voluntary exchange policy.

How to request an exchange

1. Contact us within 7 days of delivery with your order number, product name, received size, requested size, and the reason for your request.
2. For damage, defects, or an incorrect item, provide clear photos of the issue, the full item, tags, shipping label, and packaging. Include unboxing photos or a continuous unboxing video where available. Other reasonable evidence can be assessed; the absence of an unboxing video alone does not remove statutory rights.
3. Wait for approval and collection or sending instructions before shipping anything. Do not send the item to an address on the parcel without checking with us.
4. Pack the approved item securely. The replacement is arranged after assessment and is subject to size and stock availability. We will discuss available options if the requested replacement is unavailable.

Exchange shipping

Original order shipping is free across India. For an approved size exchange, any collection or re-shipping charge will be disclosed for your agreement before the exchange is arranged. For an item confirmed as defective, damaged on arrival, or incorrectly supplied by us, we cover the necessary exchange shipping. We do not charge an undisclosed exchange fee.

Returns and refunds

We do not offer change-of-mind returns or refunds; our standard remedy for eligible requests is an exchange. This does not exclude any return, refund, replacement, or other remedy that Indian consumer law requires, including where goods are defective, incorrect, not as described, or where another statutory remedy applies. Our evidence requirements and time limits do not override those rights.

Contact for exchanges

For order help, shipping questions, or an exchange request, use our Contact us form. Include your order number and the email or phone number used at checkout.

Temporary support details — placeholders, not active channels:
Email: support@choruslane.example
Mobile: +91 00000 00000

Please use the contact form until our verified support details are published. Never share a card number, password, payment PIN, or OTP.